Shipping Policy

At PNTA, we're committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Cairo & Giza: 1–3 business days
Other Governorates: 2–5 business days

Delivery times are estimates and may vary during peak seasons, public holidays, or due to courier delays.

Shipping Fees

Shipping charges are calculated at checkout based on your delivery location. Any promotional free shipping offers will be applied automatically when eligible.

Order Tracking

Once your order has been dispatched, you'll receive a tracking number via email or SMS so you can follow your shipment until it arrives.

Delivery Attempts

Our courier partner will make reasonable attempts to deliver your order. If delivery cannot be completed due to incorrect information or repeated unavailability, the shipment may be returned to us. Additional shipping charges may apply for re-delivery.

Address Information

Please ensure that your shipping address and contact details are accurate before completing your order. PNTA is not responsible for delays resulting from incorrect or incomplete shipping information.

Shipping Delays

While we work hard to deliver every order on time, unexpected circumstances such as weather conditions, public holidays, or courier disruptions may occasionally cause delays. We appreciate your patience and understanding.