Returns & Exchanges

We accept exchanges and returns only under the following conditions:

The item must be unused, unworn, unwashed, and in its original condition.

All original tags and packaging must be intact.

Requests must be made within 14 days of receiving your order.

A valid proof of purchase is required.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items showing signs of wear, washing, or damage after delivery.
• Products returned without their original tags or packaging.
• Items marked as Final Sale or purchased during clearance promotions.
• Gift cards.

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos of the product and your order number. We will arrange a replacement or provide a full refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be processed to your original payment method within 5–10 business days.
• If you paid using Cash on Delivery (COD), your refund will be issued after the returned item has been inspected and approved, via InstaPay or mobile wallet transfer.
• Shipping charges are non-refundable unless the return is due to our error.

Exchange Process

To request an exchange:

1. Contact our customer support with your order number.
2. Wait for exchange approval and instructions.
3. Return the item in its original condition.
4. Once received and inspected, your replacement will be shipped.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or we sent the wrong product.
• PNTA covers the shipping cost for replacement items when the exchange is due to our error.

Need Help?

For any questions regarding returns or exchanges, please contact our customer support team. We're always happy to assist.